Level II Support Analyst (BC)

Woodland Park, NJ - Information Technology - Onsite - Full time

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Date Posted: 4/29/2026

Level II Support Analyst
$75K
Woodland Park, NJ (Onsite)
MSP provider

Level 2 Support Technician / L1 Support Manager provides advanced technical support for end-users and managed clients, resolving escalated issues across endpoints, networks, and cloud services. This role is hands-on, process-driven, and customer-facing and team management — focused on Managing the L1 team, troubleshooting complex problems, improving documentation and workflows, and supporting service delivery in a fast-paced MSP environment.

Key Responsibilities:
L1 Team Management. Manage and support 5+ person L1 team with their daily ticket resolution. Train L1 on support procedures and customer service skills. Manage support tickets and client SLA & CSAT. Assist in running our L1 BootCamp program.

Please contact Brian Clark at bclark@clarkdavis.com

$75K

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