Senior Call Center Infrastructure Manager/PMP (BC)
Job Location: Mahwah, N.J.
Major Manufacturing Company
2 year assignment
The Senior Project Manager Contact Center Solutions works with the business to build the business case and then plans, executes, and delivers all projects on time, on budget, and within scope in accordance with business priorities.
Create a partnership relationship with the business sponsor and ensure the delivery of a successful PPM (Project Portfolio Management) service. Define and create project plans for Project delivery and implementation. Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value. Partner with business sponsors to define success metrics and criteria. Build, lead, and coach multiple project teams throughout project lifecycles and disciplines such as Resource Management, Issue Management, Risk Management, Scope Management, etc. Facilitate all operational checkpoint activities throughout the lifecycle of projects. Assess and resolve all high priority project risks as they are encountered. Ensure all projects adhere to project methodology compliance standards set by the company. Continually update relevant business stakeholders of project status. Ensure all projects meet success parameters and financial (e.g. - ROI) targets stated in business case. Other duties as required or directed to ensure the achievement of the position objectives and other business objectives.
Please contact Brian Clark at firstname.lastname@example.org
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