Job Category: Sales & Marketing

Customer Service Representative (BF)

Job Location: Morristown, N.J.

The customer service representative is responsible for providing customer service for all internal and external customers.

RESPONSIBILITIES:
Respond to a heavy volume of customer phone calls, e-mails and faxes related to order inquiries. Create customer order requests in appropriate databases to support accurate processing of domestic and international customer orders, pricing and invoicing. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering into system. Responsibilities include expediting orders, tracking shipments, investigating shipping problems and coordinating resolution of any issue that may negatively affect customer satisfaction. Communicate and interface with customers, agents, vendors, sales, supply chain. Comply with all company procedures and policies. Manage short supply situations, backorders and manual allocations as required. Ensure that all potentially serious incidents are raised to the appropriate level of management. Support promotional campaigns and product launches. Resolve service inquiries of the customer within established company guidelines.

REQUIREMENTS:
2-3 years customer service experience within medical devices industry. Bachelor’s Degree.

Please contact Bryan Flynn at bflynn@clarkdavis.com


50-60K

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