Voice Support (BC)
Job Location: Morristown, N.J.
6 month to one year contract
Provide Level 1 & 2 support to agents in the Contact Centers. Troubleshoot problems arising from the malfunction of cloud-based systems, applications, and workstations in the Contact Centers. Manage the Five9 and inContact applications used for call and screen recordings in the Contact Centers for daily operations as well as perform day-to-day activities with the Windstream / Mitel phone system for office-based personnel. Modify the IVR configurations and recordings based on requirements changes from the Contact Center leadership. Act as the focal point of contact for reporting issues to vendors and cloud providers. Follow up with vendors to insure issues are resolved in a timely fashion. Support the introduction of new technology by working with IT resources that are implementing new technology or introducing new or enhanced applications in the Contact Centers. Create, change, and delete user accounts per request for all cloud-based Contact Center applications.
Please contact Brian Clark at firstname.lastname@example.org
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