Job Category: Information Technology

Sr. ServiceNow Architect (BC)

Job Location: Parsippany, NJ (see all jobs in NJ)

Work Type: Remote

Date Posted: 2021-12-03

International Pharma Company
Parsippany, NJ (Remote)

As the technical lead, the ServiceNow Architect will have overall responsibility for the ServiceNow platform, including architecture, design, development/implementation, maintenance, and administrative functions supporting the platform. The position holder will leverage the platform to drive strategic, transformational, and innovative change. The position holder will interact with a variety of IT and business team members to gather requirements, translate requirements into solutions, and communicate those solutions to stakeholders, as well as providing guidance and implementing changes on the ServiceNow platform for both project and operations-based initiatives. Position is responsible for managing a queue of enhancement requests, identifying priority based on level of effort and needs of the business, and working with Business Relationship Managers and Process Owners to understand and recommend additional opportunities within the product to resolve business problems and improve outcomes. This hands-on position has overall responsibility for all work done on the platform. Though work will be primarily accomplished through oversight of outside partners/developers, this role is expected to significantly contribute via hands-on work such as updating service catalog & CMDB, updating configuration settings, implementing integrations, troubleshooting, etc.

Please contact Brian Clark at


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