Sales Analytics Manager (BC)
Job Location: Parsippany, NJ
Date Posted: 2020-12-21
MUST BE A US CITIZEN OR GREEN CARD HOLDER
MUST LIVE IN NEW JERSEY
This client-facing role will be responsible for any Contact Center analytical and reporting needs for assigned client(s). They contribute to new endeavors which enhance the usability of information by customers. This includes designing tools, visualizations, and reports for the field and field leadership providing information to measure the impact of contact center activity. The selected candidate will act as point person for the quality in delivery of all such information. Strategic direction and special projects are also part of the job function. This position is responsible for program management around business information acquisition, validation, integration, and management, analysis and reporting. This position develops and provides training to the junior team members, internal and contact center teams.
Primary client contact for account services from implementation to project shut down, including gathering specifications for programming and analytics generation, developing/maintaining timelines, working with managers to assign resources, QC, and coordination of administrative activities appropriately. Provide direction and perform quality control functions on all deliverables including standard and ad hoc analytics and reports. Develop and maintain project documentation including scope documents. Lead design of new contact center analytics and reporting initiatives in coordination with other potential promotional channels (multi-channel) including ROI and typical program metrics. Work independently to process information and data to create analytics and reports on activities, trends, and projections regarding performance, efficiencies, and possible improvements. Work independently to create ad hoc analyses and reports at the request of clients and internal leadership. Act as contact center analytics & reporting liaison in client presentations. Train contact center agents, representatives, managers, and clients on deliverables. Meet with contact center leadership and clients to establish, monitor and review performance. Prepare detailed workflow charts and diagrams that describe input, output, and logical operation. Create case studies identifying business trends regarding contact center metrics. Oversee and aide contact center analysts development. Other projects as deemed necessary by leadership.
Bachelors Degree or equivalent experience, preferably in computer science, statistics or related field.
Minimum of 3-5 years contact center and technical experience. In-depth knowledge of Veeva and Salesforce.com. Experience with life sciences analytics and reporting. Experienced in utilizing business intelligence and analytical tools to simplify end-user experience and drive performance metrics. Strong analytical, mathematical and quantitative skills. Strong interpersonal skills with the ability to interact with all levels of employees and leadership. Ability to multitask, work under deadlines, manage customer expectations and execute timely deliverables. Excellent oral and written communication skills. Strong client relationship management skills. Prior experience in life sciences and/or medical device sales, field operations, or information management. Knowledge of commercial, sales and marketing function with the ability to anticipate needs, make recommendations and respond to ad hoc requests quickly and appropriately.
Preferred Skills and Experience:
Strong statistical knowledge, training and presentation skills. Pharmaceutical industry knowledge and supervisory experience.
For more information please contact Brian Clark at firstname.lastname@example.org
135K + Bonus
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