Level II Desktop Support (BC)
Job Location: Paramus, NJ
Date Posted: 2020-08-12
Must be with current employer for at least 3 years, no job hoppers
Must be a US Citizen, this position is on Site
As a Technical Support Specialist - you are a motivated and enthusiastic individual with a passion for technology. A problem solver, you are looking for a challenge in a dynamic work environment. As part of your role, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot quickly and efficiently, providing information and solutions to customers and do so with the highest standards of professional customer service.
Provide first line support to customers for infrastructure and product related requests. Provide support for order management and product pre-sales. Investigate, resolve and/ or escalate issues to higher level. Working with internal systems you will document each call via a client ticket system. Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge share. Maintain and support quality and statistical standards at all times. Working as part of a team, you will work to both individual and group targets. Provide excellent customer technical support, you will strive for first call resolution with each case.
Fluent in English, both written and oral essential.
Please contact Brian Clark at firstname.lastname@example.org
75K + Bonus
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